A bespoke PSS development roadmap for construction OEMs

Abstract

The focus of this paper is on the use-oriented Product Service System (PSS) adopted within the off-highway construction industry. A use-oriented PSS dictates that the product stays in the ownership of the provider and is made available in a different form to the customer (user), and is sometimes shared by a number of users. Extensive research has been carried out into PSS design and strategy, yet there is a research gap relating to the generation, analysis and management of such information and knowledge in a big data environment to support the implementation of a use-oriented PSS. This gap is a substantial barrier to the exploitation of use-oriented PSS research in the commercial world. A roadmap is presented that clarifies the data and structure requirements to enable OEMs to determine and validate their readiness level towards the adoption of a use-oriented PSS driven business model.